Terms of service

WHISKEY N WINE 

 TERMS & CONDITIONS OF SERVICE

1. Introduction

These Terms & Conditions apply to all bookings made with Whiskey N Wine. By confirming a booking, you acknowledge that you have read, understood, and agree to these Terms. References to “we”, “us”, and “our” refer to Whiskey N Wine. The services provided will be those outlined in your booking confirmation invoice, and this document forms the entire agreement between Whiskey N Wine and the Client.

2. Taxes, Fees & Surcharges

All prices include GST.
Surcharges may apply for:

  • Public Holidays
  • New Year’s Eve
  • Events requiring staff to work into a Public Holiday period

3. Booking on Behalf of Others

If you book on behalf of another person or group, you accept responsibility for:

  • All payments
  • Communicating changes or cancellations
  • Ensuring all information provided is accurate
  • Keeping all parties informed

You confirm that you have obtained consent from all relevant parties.

4. Acceptance of Booking

A booking is confirmed once Whiskey N Wine issues a confirmation invoice. A binding agreement exists from the date the deposit invoice is issued.

5. Booking Deposits

All deposits are non‑refundable, except where required under Australian Consumer Law.
Deposits must be paid within 5 business days of receiving the invoice or the booking may be cancelled.

Standard deposit amounts:

  • Mobile Bar Service — 50% of Invoice Value

The non‑refundable deposit reflects administrative costs and the loss of opportunity to accept other bookings.

6. Glassware Security Deposit

A refundable $150 glassware bond applies when glassware is included.
Unreturned or broken glassware will be charged at $4 per glass.

7. Final Payment

Final payment, is due 14 days prior to the event unless otherwise agreed.
Bookings made within 14 days of the event require full payment at the time of booking.
Failure to pay by the due date may result in cancellation.

8. Cancellation by the Client

All deposits are non‑refundable for change‑of‑mind cancellations.
A cancellation is effective once written notice is received.

Cancellation fees:

  • Within 7 days of the event or if safe setup is obstructed: 100% of the total fee

9. Cancellation by Whiskey N Wine

If Whiskey N Wine cancels your booking, you may:

  • Transfer payments to a new date, or
  • Receive a full refund

10. Force Majeure

Whiskey N Wine is not liable for delays, cancellations, or losses caused by events outside our control, including:

  • Natural disasters
  • Pandemics
  • Severe weather
  • Government restrictions

 

11. Access and Parking Requirements

Our mobile bar is 2.6M High x 2.6M Wide x 5.8M long including draw Bar, the Client must provide:

  • Adequate parking space close to the setup location
  • Clear access to manoeuvre the van into position
  • Level stable ground for the van to be parked on
  • Access to the set-up area 3 hours prior to the event.

We will not park illegally under any circumstances.

The Client must notify us of any access challenges such as:

  • Narrow driveways
  • Steep or uneven terrain
  • Long distances from parking to setup area

12. Setup Requirements

The client must provide:

  • 3 power points near to the set-up area. (We cannot run off double adaptors)

Additional fees will be charged for generator use if site power is not available

13. Shelter & Weather Protection

The Client must provide adequate shelter for guests, including:

  • Cover from rain and storms
  • Shade from extreme heat

If shelter is not provided, Whiskey N Wine may refuse service for safety reasons.
No refunds will be issued for weather‑related cancellations caused by inadequate shelter.

14. Drink Availability

Whiskey N Wine does not have a Liquor License. All liquor served is to be purchased and supplied by the client.

Due to the mobile nature of our service, drink availability may vary.

We accept no liability for limited stock or unavailable items during service.

15. Drink Menus

Beverage selections are to be agreed at the time of booking. Changes to beverage selections may incur additional costs.

16. Liability

Whiskey N Wine is not responsible for:

  • Loss or damage to property during transport or service
  • Damage caused by guests, venue conditions, or external factors

The Client is liable for any damage to Whiskey N Wine van and equipment caused by guests or venue conditions.

17. Guest Numbers

Final guest numbers must be confirmed 10 days before the event.
Additional guests not accounted for may incur additional fees.

18. Photos & Marketing

By booking Whiskey N Wine, you consent to us using event photos for marketing purposes.
You grant Whiskey N Wine a perpetual, royalty‑free license to use these images.

In you do not want event photos taken, you must inform Whiskey N Wine prior to the event commencing.

19. Applicable Law

These Terms & Conditions are governed by the laws of Queensland, Australia.
Any disputes will be handled in Queensland courts.

20. Liquor Licensing & RSA Compliance

Whiskey N Wine does not hold a Liquor License but does comply with all liquor licensing laws.
All staff serving alcohol are RSA‑certified and legally required to:

  • Refuse service to intoxicated guests
  • Prevent underage drinking
  • Cease service if licensing conditions are breached

Food must be available during alcohol service as required by state law.

21. Staff Safety & Behaviour

Whiskey N Wine staff must be provided with a safe working environment.
Service may be stopped if:

  • Guests behave aggressively
  • Staff feel unsafe
  • Conditions become hazardous

No refunds will be issued if service is stopped due to unsafe conditions.

22. Travel, Parking & Access Fees

Travel fees may apply for events outside our standard service radius of 50km from Maroochydore QLD.

The client is responsible to acquire any required permits for their event.

23. Equipment Responsibility & Collection

The Client is responsible for ensuring all Whiskey N Wine equipment is available for collection at the end of service.
Any damage, loss, or theft will be charged at replacement value.